Sports / Live
ku9s collects only the information needed to run your account, process payments through Nagad or Upay, and keep your session secure. This policy explains what we collect, why we hold it, and what choices you have — access and eligibility depend on your local law and eligible regions.
When you open an account, we collect the details you enter during registration — name, contact information and any verification documents required to confirm your identity. When you make a deposit or withdrawal using Nagad or Upay, our payment system records the transaction reference, amount and wallet identifier linked to that session. We do not store your mobile wallet PIN or authentication credential; those remain with the payment provider at all times. Beyond account setup, we collect data generated by your use of the platform: pages visited, games opened, session timestamps and device type. This helps us keep the lobby functional and your account history accurate. We do not sell this data to third parties. We may share limited records with payment processors, identity verification services or regulatory bodies where required by applicable law — never for marketing purposes beyond our own platform. Your data is held for as long as your account remains active and for any period required by applicable law after closure. You may request a summary of records held under your account at any time through our support route.
This policy applies to all data collected through the ku9s platform and any account interaction you carry out on it. Some areas fall clearly within its scope; others — such as third-party services you access from a link on our site — are governed by those parties' own policies. The four distinctions below clarify the boundaries so you know exactly where our obligations begin and end.
Any data you submit when logging in, registering or updating your account profile is fully within this policy's scope. This includes credentials, contact details and any account-level preference you set inside your dashboard.
Payment data generated when you deposit or withdraw via Nagad or Upay is covered here. We record the transaction reference and status; the underlying mobile wallet operation is handled by the payment provider under their own terms.
How you interact with the lobby — which game categories you open, how long a session runs — is logged and covered by this policy. We use this to maintain account history and keep the site functional, not to build advertising profiles.
Links to external services, studio portals or payment provider pages leave our policy boundary the moment you navigate away. We are not responsible for data practices on third-party sites, even where we have a content relationship with that provider.
You have concrete actions available to you at any point while your account is active. Reviewing the data we hold, correcting outdated details, and raising a question about how your information is used are all straightforward steps — none of them require closing your account or escalating through a lengthy process. The account settings page is the starting point for most of these: name, contact number and linked wallet details can be updated directly from there. For records that are not editable in the interface — such as historical transaction logs tied to a Nagad or Upay reference — you can request a copy by contacting support through the published route. We aim to respond to data queries within a reasonable time, though exact timelines depend on the nature of your request and any applicable regulatory period. Where your request involves removing data, we will confirm what can be deleted immediately and what must be retained under applicable law before any action is taken.
Request a summary of the account and transaction data we hold by contacting support. Include your registered contact detail so we can verify the request is from the account holder.
Name, contact number and linked wallet identifiers can be updated from the account settings page. For changes that require identity re-verification, follow the steps shown in the verification section of your account.
If something in this policy is unclear or you want to know specifically why a piece of data is held, send your question through the support channel. We will respond with the relevant section of our data handling process.
You may ask us to delete data we are not legally required to retain. We will confirm what falls within that scope and complete any eligible deletion once account closure or the relevant retention period is satisfied.
If you have a specific question about how your data is handled — or you want to exercise any of the rights described in this policy — the routes below are the ones we actually monitor for privacy-related queries. Use the channel that suits your preference; each one routes to the same policy team.
Open the chat widget from any page on the ku9s site. State that your query is a privacy or data matter so it reaches the right team without going through general account support first.
Send your data query to the support email address listed on our Contact page. Include your registered account detail and the specific data point or policy section your question relates to.
The Help section inside your signed-in account lists published support routes and links to this policy. Start there if you are unsure which channel applies to your question.
Our approach to data security is built around limiting what we collect and controlling how long we hold it. We do not retain payment credentials such as your Nagad or Upay authentication details — those never pass through our servers. Session cookies keep you logged in during an active visit and expire when you close the browser; persistent cookies are used only for preference settings and can be cleared from your browser at any time. Retention periods for account records follow applicable legal requirements; we do not hold data beyond those periods without a documented reason.
Session cookies expire when you close the browser. Persistent preference cookies can be removed through your browser settings at any time. We do not use advertising cookies to track your activity outside the ku9s site.
Nagad and Upay credentials — PINs, OTPs, wallet passwords — are entered directly with the payment provider. We receive only a transaction reference and status; we never see or store your authentication detail.
Account and transaction records are kept for the period required by applicable law. When an account is closed and the retention period ends, eligible data is deleted from active systems in line with our internal data lifecycle process.
When we update this policy, the revised version is published at this address with the date of change noted at the top of the page. Continuing to use the platform after a posted change means you have seen the updated terms.
The questions below cover the most common things account holders ask about data collection, storage and their rights under this policy. If your question is not answered here, reach out through the support routes listed in the section above.
We collect the name, contact number and any verification detail you enter during registration. If you deposit using Nagad or Upay, we also record the transaction reference tied to that wallet. We do not collect payment credentials like PINs or OTPs — those stay with the provider.
We share data only where required: with payment processors handling your Nagad or Upay transactions, with identity verification services, or with regulatory bodies under applicable law. We do not sell your data or share it for external advertising purposes.
Retention periods follow applicable legal requirements, which vary by data type. Transaction records linked to Nagad or Upay payments may need to be kept for a set regulatory period. Once that period ends and no legal hold applies, eligible data is deleted from active systems.
Yes. Contact our support team through live chat or the published email route, confirm your registered account detail, and request a data summary. We will respond with the relevant records within a reasonable timeframe based on the scope of your request.
Most account details — contact number, linked wallet identifier — can be updated directly from the account settings page after you sign in. Changes that require identity re-verification will follow the verification steps shown inside your account at that point.
We use session cookies that expire when you close your browser, and preference cookies that persist across visits. You can remove persistent cookies through your browser settings at any time. We do not use cookies to track your activity on sites outside ku9s.